Payment / Refund / Returns
Payment, Refund & Returns Policies
Our Policy
We strive to exceed the expectations of our customers with our products and dedicated service. We stand behind our products and are committed to providing customers with the most effective and highest quality professional skin care products on the market.
Services
- Payments for services are non-refundable and non-transferable.
- If a credit is considered, it will be issued as in-office credit and will be at the provider’s discretion based on the circumstances.
- Any credit for services will depend on whether the service was able to be credited or not.
Products
Return Window
We offer a 60-day return window, giving you 60 days from the date you receive your item to request a return.
Return Eligibility
- To qualify for a return, your item must be in the original condition you received it—unopened in original packaging or have never been used. A receipt or proof of purchase is also required.
- If a product has a faulty package (e.g., broken pump), we will provide a replacement within 60 days of purchase.
- For any skincare product reactions, patients are required to consult with a provider to determine the appropriate course of action.
Return Method
We offer returns either In Store or By Mail.
To initiate a return, please log into our Returns Portal
Once your return request is approved, we’ll provide instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.
We will cover the cost of your return. Once your return request is approved, we’ll provide you with a return label that you can download and print.
For any return-related questions, feel free to contact us at [email protected].
Exceptions & Non-Returnable Items
Some items are not eligible for return, including:
- Sale items
- Gift cards
Exchanges
The fastest way to get what you need is by returning your item first. Once the return is accepted, you can place a separate order for the new item.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved. Approved refunds will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at [email protected].
Third Party Retailer
The Direct Aesthetics, PLLC Website may include links to third-party manufacturers or sellers only as a courtesy to users. To the extent that the Website includes links to other websites for the sale of merchandise, products or other goods unaffiliated with Direct Aesthetics, PLLC, the third-party manufacturer or seller’s terms and conditions, including any warranties, disclaimers or return policies, shall apply. You understand and agree that Direct Aesthetics, PLLC is not responsible for any claims or causes of action concerning services or products provided by third-party manufacturers or sellers.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion
By continuing to access or use our Website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Website.
Contact
If you have any questions about our Return Policy, the Terms & Conditions Policy or the practices of or your dealings with the Website, please contact Direct Aesthetics, PLLC at the following email address: [email protected].
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