Our Policies

All cosmetic injection services appointments must be scheduled in advance and we require a credit card to reserve your appointment. For reserving appointments we accept American Express, Visa, MasterCard, and Discover.

Patients are responsible for providing accurate contact information and keeping their appointments. If a patient arrives more than 15 minutes late for their appointment, they may be required to reschedule to avoid disrupting the appointments of other clients.

As a courtesy to our providers, for non-group appointments please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. If a patient cancels or reschedules less than 24 hours prior to their appointment, they will be charged $75. If a patient fails to show up for their appointment without prior notice, they will be charged $75. For group appointments, there is a 72-hour cancellation policy, and the credit card on file will be charged $200 if canceled less than 72 hours in advance.

Direct Aesthetics understands that there are circumstances that may warrant a waiver of this policy. Direct Aesthetics reserves the right to waive its Cancellation Policy at its sole discretion, on a case by case basis.  Generally, a waiver of the Cancellation Fee will only be granted in the case of emergencies such as inclement weather or illness.

If you are more than 10 minutes late, we cannot guarantee that we will be able to accommodate your appointment. When we cannot accommodate your appointment, you will be charged a Cancellation Fee in accordance with our Cancellation Policy, as noted above. If you are running late, please call to see if we can still accommodate your appointment.

We understand that weather conditions can make it difficult to keep scheduled appointments. Direct Aesthetics will waive late cancellation charges in the event of inclement weather, which will be assessed by the official cancellation of Rockford Public Schools. We recommend rescheduling for a later date at the time of cancellation.

Pricing for services and products are subject to change.

If there are any payment issues with a client’s credit or debit card or CareCredit (chargebacks, fraud issues, etc.), we will require payment in cash.

Checks are not accepted.

• Payments for services are non-refundable and non-transferable.
• Credits for services, if considered, are issued as in-office credit at the provider’s discretion.

• Return Window: Items are eligible for return within 60 days of receipt.
• Return Eligibility: Products must be in their original condition, unopened, or unused with proof of purchase. Faulty packaging (e.g., broken pumps) qualifies for replacement within 60 days.
• Return Process: Returns can be made in-store or by mail through our Returns Portal. Direct Aesthetics covers return shipping costs for approved returns.
• Non-Returnable Items: Sale items, gift cards, and certain other items are not eligible for return.

• Approved refunds are processed to the original payment method within 10 business days of receiving the returned item.

• Returns and refunds for third-party products are subject to the policies of the respective manufacturers or sellers.

Consultations are complimentary, however, you must have a card on file. Consultations are treated like all other appointments. If you do not show up or cancel your appointment outside of the cancellation policy, the coordinating fee will be charged to your card on file.

We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results.
Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.

There is a limit of 2 free consultations per person per 365 days.