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Our Policies

The purpose of these policies is to ensure that patients receive high-quality cosmetic injection services in a safe and efficient manner. These policies also provide clear guidelines for scheduling and cancelling appointments to ensure the health and well-being of patients and to maintain the integrity of the clinic’s services.

At the same time, we understand that life can be unpredictable and emergencies may arise. We value our patients and their business, and we strive to accommodate their needs to the best of our ability. We believe in open communication and transparency, and we encourage patients to reach out to us with any questions or concerns regarding these policies.

Our Policies
Appointments
Payment and Purchase
Consultations

Patients are required to disclose any medical conditions, allergies, or medications that may impact the safety and health of receiving cosmetic injection services. The clinic reserves the right to decline treatment if it is deemed unsafe or inadvisable for the patient.

Patients are required to reschedule their appointment if they have had a fever over 100F, cough, or shortness of breath in the past 48 hours.

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. Children under the age of 18 receiving services are to be accompanied by an adult.

For the health and safety of our clients, Direct Aesthetics has a No-Pets policy. Although we love animals, we ask that you please leave your pet at home during your visit to Direct Aesthetics . Only working service dogs are permitted.
This No-Pets policy applies to:

● Pets
● Emotional Support Animals
● Comfort Animals
● Therapy Animals

Direct Aesthetics Direct Aesthetics complies with the Americans with Disabilities Act (ADA) allowing access for all individuals to public places; therefore, we do allow working service dogs to accompany our patients. Service animals are individually trained to perform work or tasks for people with disabilities. Service animals are required to be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations.

Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our offices. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.

Thank you for your cooperation and consideration of all our clients.

Direct Aesthetics Patient Privacy Policy

At Direct Aesthetics, we value your privacy and are committed to safeguarding your personal information. This Patient Privacy Policy outlines our practices and procedures for collecting, using, disclosing, and protecting your personal information. Please read this policy carefully to understand how we handle your data.

Collection of Personal Information

We may collect personal information, which may include but is not limited to your name, contact information, medical history, and treatment records, when you engage with our services.

Purpose of Information Collection

We collect personal information for the sole purpose of providing you with medical and aesthetic services and ensuring your well-being. Your information may also be used for administrative and billing purposes.

Consent

We will obtain your informed consent before collecting any personal information, and we will clearly explain the purpose for which the information is being collected.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Information Security

We have implemented reasonable security measures to protect your personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification.

Disclosure of Personal Information

We will not disclose your personal information to third parties without your explicit consent, except where required by law or as necessary for the provision of medical or aesthetic services.

Access to Personal Information

You have the right to request access to your personal information, and we will provide you with details of the information we hold about you upon request.

Accuracy of Information

We will strive to keep your personal information accurate, complete, and up-to-date as necessary for the purposes for which it is to be used.

Privacy Concerns

If you have any concerns about how we handle your personal information or if you wish to exercise your rights under this policy, please contact us through the information provided at the end of this policy.

Changes to this Privacy Policy

We may revise this Patient Privacy Policy to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on our website, and we encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests related to your privacy and personal information, please contact us.

All cosmetic injection services appointments must be scheduled in advance and we require a credit card to reserve your appointment. For reserving appointments we accept American Express, Visa, MasterCard, and Discover. Patients are responsible for providing accurate contact information and keeping their appointments. If a patient arrives more than 15 minutes late for their appointment, they may be required to reschedule to avoid disrupting the appointments of other clients.

As a courtesy to our providers, for non-group appointments please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. If a patient cancels or reschedules less than 24 hours prior to their appointment, they will be charged $75. If a patient fails to show up for their appointment without prior notice, they will be charged $75. For group appointments, there is a 72-hour cancellation policy, and the credit card on file will be charged $200 if canceled less than 72 hours in advance.

Direct Aesthetics understands that there are circumstances that may warrant a waiver of this policy. Direct Aesthetics reserves the right to waive its Cancellation Policy at its sole discretion, on a case by case basis. Generally, a waiver of the Cancellation Fee will only be granted in the case of emergencies such as inclement weather or illness.

If you are more than 10 minutes late, we cannot guarantee that we will be able to accommodate your appointment. When we cannot accommodate your appointment, you will be charged a Cancellation Fee in accordance with our Cancellation Policy, as noted above. If you are running late, please call to see if we can still accommodate your appointment.

We understand that weather conditions can make it difficult to keep scheduled appointments. Direct Aesthetics will waive late cancellation charges in the event of inclement weather, which will be assessed by the official cancellation of Rockford Public Schools. We recommend rescheduling for a later date at the time of cancellation.

Pricing for services and products are subject to change. If there are any payment issues with a client’s credit or debit card or CareCredit (chargebacks, fraud issues, etc.), we will require payment in cash. Checks are not accepted.

There are no refunds for services received. Product refunds returned unopened within 15 days will receive a 100% refund. Product returns greater than 30 days are not refundable under any circumstances. Restrictions may apply. Promotions are only valid while supplies last. Pricing may be subject to change at any time. If you are not completely satisfied with your skincare product purchase, simply return the item in its original packaging within 15 days. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards. Prepayments are refundable within 10 days of purchase. Services received can not be refunded.

Consultations are complimentary, however, you must have a card on file. Consultations are treated like all other appointments. If you do not show up or cancel your appointment outside of the cancellation policy, the coordinating fee will be charged to your card on file. We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. There is a limit of 2 free consultations per person per 365 days.

Contact

T: 616.213.1804
[email protected]

Hours

Mon: 9:00 am — 3:00 pm
Tue: 9:00 am — 7:00 pm
Wed: 9:00 am — 4:00 pm
Thur: 9:00 am — 7:00 pm
Fri: 9:00 am — 4:00 pm
Sat: Closed
Sun: Closed

Location

27 N Main Street
Rockford, MI 49341

Our Policies

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